VAT Exemption

The tax that a consumer pays when buying services and goods in the UK is called VAT and the standard rate is 20 percent. In the United Kingdom, people who suffer from chronic conditions or are disabled can claim VAT relief when they purchase goods that have been designed for their own ‘personal and domestic use’. This means that customers will only pay the retail price without VAT being charged. Only incontinence products with the VAT exemption badge are eligible for VAT relief on our website.

People who suffer from chronic conditions or are disabled can claim VAT relief on our incontinence products with a ‘VAT Exempt’ badge. You are eligible for a VAT relief claim if you are:

  • Physical or mental impairment that has a long-term effect on affect everyday activities.
  • Chronic sickness conditions such as diabetes.
  • Incontinence conditions such as urinary

There may be other conditions that are also eligible for VAT relief claim, so if you are not sure of these conditions, kindly ask your medical advisor or contact our professional team.

Since prices for almost all incontinence products and shipping charges on our website exclude VAT, when ordering, VAT is automatically removed if all VAT relief conditions are met. The “VAT Declaration” step will be shown if your order contents exceed the personal limit.


Completing the ‘VAT Declaration’ on the Incontishop website means that you are agreeing to our terms and conditions. Also, it means your relief claim is from Value Added Tax under Group 12 of Schedule 8 to the VAT Act of 1994.

If you do not know whether you are eligible to claim VAT relief, consider consulting the ‘Notice 701/7 VAT Relief for Disabled People’, or talk to a medical advisor or contact our professional team.


NB: different countries may have different VAT and tax rules. On our website, incontinence products with VAT relief are not eligible for all countries, as VAT exemption is applied during checkout where applicable.